Operations Director
Lauren Santiago
Lauren Santiago serves as Operations Director at Fortis Employment Law, overseeing the firm’s financial systems and day-to-day business operations. With a background in business management and operations, she ensures the firm runs smoothly behind the scenes—managing billing, financial tracking, internal systems, and client administrative matters so the legal team can focus fully on advocating for Maryland workers.
Biography
Lauren Santiago serves as Operations Director at Fortis Employment Law, where she oversees the firm’s financial systems, internal operations, and administrative processes. In this role, Lauren ensures the business side of the firm runs efficiently—from managing billing and financial tracking to maintaining internal workflows and operational systems—allowing Fortis attorneys to focus fully on advocating for Maryland workers.
Lauren brings more than a decade of experience in operations management, business administration, and financial oversight. Before joining Fortis, she held leadership roles in real estate development and construction operations, where she managed procurement, vendor negotiations, and project execution for residential and commercial projects. Her work consistently focused on improving operational efficiency, reducing costs, and implementing systems that allow organizations to scale sustainably.
This background in business operations and financial management allows Lauren to bring a disciplined, systems-driven approach to law firm administration. At Fortis, she plays a key role in managing billing processes, monitoring financial performance, maintaining operational compliance, and supporting client administrative matters such as settlement payment tracking and documentation.
Lauren holds a Bachelor of Science in Business Administration with a concentration in Computer Applications from De La Salle–College of Saint Benilde. She also maintains technical training in architecture and construction design software, reflecting her broad operational and analytical skillset.
Experience
Lauren brings extensive experience in business operations, financial management, and systems development to Fortis Employment Law. Drawing on a background in real estate development and construction operations, she has led projects involving procurement strategy, vendor negotiation, and cost management, consistently implementing operational systems that improve efficiency and financial performance.
At Fortis, Lauren oversees the firm’s financial and operational infrastructure, including billing administration, financial tracking, workflow management, and internal compliance processes. She also assists with client administrative matters, including the coordination and tracking of settlement payments, helping ensure that agreements are implemented smoothly and efficiently. Through her work, Lauren helps maintain the firm’s operational discipline and supports the delivery of high-quality legal services to Maryland workers.
Practice Areas
Lauren focuses on the firm’s financial operations and administrative systems, ensuring that Fortis Employment Law runs efficiently behind the scenes. Her work centers on billing administration, financial tracking, internal workflow management, and operational compliance. She also assists with client administrative matters, including coordination and verification of settlement payments, helping ensure that agreements are implemented accurately and efficiently.